Job Description

Role Title:  Guest Host

Location: Any of Celtic Holiday Parks 3 Parks as required:

Ø  Meadow House Holiday Park, Summerhill, Amroth, Pembrokeshire. SA67 8NS

Ø  Noble Court Holiday Park and Celtic Escapes, Redstone Road, Narberth, Pembrokeshire. SA67 7ES

Ø  Croft Country Park, Reynalton, Kilgetty, Pembrokeshire.  SA68 OPE

Website: See www.celticholidayparks.com for further details on each Park and facilities

Salary: minimum £9.50 per hour (depending on experience – to be discussed at interview)

Hours: Basic 40 hours per week (Full time), including weekend and evening rotas.

 This post is also available for part time working at a pro rata rate

Reports to: General Manager, Head of Operations and Marketing, Restaurant Team Leaders

Responsibility for: Food and Beverage front of house duties in bar and restaurant including service, waiting on tables, preparing all beverages, clearing and working closely with the kitchen team. Providing a warm welcome to both guests and owners staying on Park including check in and out, reporting maintenance issues, welcoming guests for holistic treatments,  liaising with internal staff on housekeeping and maintenance issues. 

Job Purpose:   . The role integrates front of house duties at “Charlie’s” Restaurants and bars providing bar service and waiting duties together with customer service to holiday and home owner guests.

This is a hands on role within a holiday  park environment, currently holding the accolade of “Best Caravan and Glamping in Wales”.  We would emphasise that the role is 20% Guest welcome and 80% food and beverage. At Celtic we put the guest/customer at the heart of our operations, therefore the role is multi functional and highly rewarding in ensuring that the business has the talkability factor.

KEY AIMS:

• To support the delivery of outstanding holiday experiences for both holiday homeowners, guests using rental accommodation and those wishing to purchase holiday homes at each Park.
• To provide a true can do attitude ensuring all guests and others using “Charlie’s” restaurant and bars, “Celtic Wellbeing” and any other services such as the viewing of holiday homes are welcomed and provided with an outstanding level of service.

MAIN DUTIES:

Operations

The role of the Guest Host is wide ranging supporting all elements of the business. Primary responsibilities include:

Front of House, Bar and Restaurant

Ø  To provide excellence in front of house, waitressing and bar services, working hand in hand with the kitchen team. The role is multi function supporting the needs of the restaurant in some preparation etc as needs arise. Full training will be provided

Ø  Taking guest and customer bookings for “Charlie’s” and “Celtic Wellbeing”, liaising with relevant team members as necessary

Ø  Promoting special offers both verbally and by telephone as required

Ø  Taking guest orders from food and beverage menus, all bar work and making of teas, coffees etc.

Ø  Use IT skills to include till, telephone and EPOS systems. Handling of cash and EPOs including credit/debit cards. Operating end of day closing of systems.

Holiday Guests and Owners

Ø  Providing a warm welcome to everyone, to ensure a memorable first impression

Ø  Operating the check in and check out facility for all guests and owners

Ø  Answering any queries that guests, owners and clients may have in regard to the Parks, local area or facilities demonstrating a real willingness to go the extra mile, and ensure that your name is mentioned during customer feedback!

Ø  Being organised with an ability to prioritise responsibilities especially on busy check in days. Preparing “Welcome packs” in advance of arrival, being aware of all customer needs and communicating as necessary with maintenance and housekeeping teams.

Ø  Using own initiative to identify urgent maintenance issues and communicating to relevant colleagues and feeding back outcome to guests

Ø  Having a caring approach to customer issues and complaints, ensuring that timely feedback is provided.

Ø  Use in house IT systems and others to monitor holiday bookings and requests. These are primarily handled through the “Booking Hub” but also filter through to Guest Host roles. Training will be provided.

Ø  Management of bookings for swimming pool and gyms

Ø  Supporting the marketing and promotions team in making contacts with guests to meet targets in secondary on site spend, in beauty and food and beverage.

Standards

• Implement the highest standards of work at all times, acknowledging and promoting the dynamic culture of Celtic Holiday Parks.
• Create a clean and safe working environment and work within the Company Health and Safety Procedures at all times.
• Act as an ambassador of the company when interacting with guests, owners and all other customers, promoting and ensuring the good reputation of the Company.
• Proactively develop and maintain an excellent knowledge base about the Company its aims and goals.
• Professional standard of dress with uniform provided.

Reporting

• On a day to day basis -  to the General Manager, General Manager, Managing Director and wider Directors

Other

• The job description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation.
• To attend team meetings, progressive training and development as may be required by the Company.

PERSONAL SPECIFICATION

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.

22/02/23

Role Title:  Guest Hos