Now recruiting: Full and part time permanent guest hosts
Work at multi award winning Holiday Parks
Can you make an impact on all guest experiences?
Can you provide a warm guest welcome and put EVERY guest at the heart of the Celtic experience throughout their stay? Whether short breaks, holiday home owners or visitors to our beauty, restaurant and bar facilities.
This multi-functional role provides a seamless integration to front of house duties at Charlie’s restaurants and bars, providing bar service and waiting duties. A real hands on role within a fast paced, dynamic business - currently holding the accolade of “Best Caravan and Glamping in Wales”.
Role Title: Guest Host
Location: Any of Celtic Holiday Parks 3 Parks as required
· Croft Country Park, Reynalton, Kilgetty, Pembrokeshire. SA68 OPE
· Meadow House Holiday Park, Summerhill, Amroth, Pembrokeshire. SA67 8NS
· Noble Court Holiday Park and Celtic Escapes, Redstone Road, Narberth, Pembrokeshire. SA67 7ES
Explore our website for further details on each Park and facilities
Salary: minimum £9.00 per hour (depending on experience – to be discussed at interview)
Hours: Basic 40 hours per week (Full time), including weekend and evening rotas
This post is also available for part time working at a pro rata rate
Reports to: General Manager, Head of Operations and Marketing, Restaurant Team Leaders
Responsibilities: Customer service, reception duties, check ins, check outs, and front of house service duties (bar and restaurant). The role will also include welcoming customers using the Celtic Wellbeing beauty and fitness services, supporting the beauty therapy team, welcoming customers who have an interest in holiday home ownership, and directing them to relevant personnel including maintenance and housekeeping.
Job Purpose: To provide a first point of contact to guests, owners and other customers as a face of Celtic Holiday Parks. This is a key role to providing excellence in customer services across the Celtic Holiday Parks portfolio, offering a warm welcome and a can do attitude. The Guest Hosts role is to meet all customer needs on arrival, through the duration of their stay and departure, and to ensure that the holiday experience at Celtic is second to none resulting in return visits. The role also provides a seamless integration to front of house duties at Charlie’s restaurants and bars, support, bar service and waiting duties.
At Celtic we put the guest/customer at the heart of our operations, therefore the role is multi-functional and highly rewarding in ensuring that the business has the talkability factor.
This is a real hands on role, within a fast paced, dynamic business currently holding the accolade of “Best Caravan and Glamping in Wales”.
To support the delivery of outstanding holiday experiences for holiday homeowners, guests using rental accommodation and those wishing to purchase holiday homes at each Park.
To provide a true can do attitude ensuring all guests and others using Charlie’s restaurant and bars, Celtic Wellbeing, and any other services such as the viewing of holiday homes are welcomed and provided with an outstanding level of service.
To support the alignment of all services within the Celtic Holiday Parks group, to deliver and maintain our five star standard, striving to exceed at all times.
Proactively contact guests and owners by both telephone and email to support the upselling of products within the food, beverage and beauty facilities.
To deliver a proactive approach to meeting the needs of external customers - both guests and holiday home owners within the parameters given - while working collaboratively with all colleagues within the business.
To ensure that all tasks are carried out to a high standard aligned to the wider aims of Celtic Holiday Parks’ status as a multi award winning company.
Working alongside team leaders and managers to contribute to the success of the wider Celtic Holiday Parks portfolio.
The role of the Guest Host is wide ranging supporting all elements of the business. Primary responsibilities include:
Holiday Guests and Owners
Providing a warm welcome to everyone to ensure a memorable first impression
Operating the check in and check out facility for all guests and owners
Answering any queries that guests, owners and customers may have in regard to the Parks, local area or facilities, demonstrating a real willingness to go the extra mile, and ensure that your name is mentioned during customer feedback!
Being organised with an ability to prioritise responsibilities, especially on busy check in days. Preparing welcome packs in advance of arrival, being aware of all customer needs and communicating as necessary with maintenance and housekeeping teams
Using own initiative to identify urgent maintenance issues and communicating to relevant colleagues, and feeding back outcome to guests
Having a caring approach to customer issues and complaints, ensuring that timely feedback is provided.
Use in house IT systems and others to monitor holiday bookings and requests. These are primarily handled through the Booking Hub, but also filter through to Guest Host roles. Training will be provided
Using Microsoft office suite to create and maintain spreadsheets, word documents etc. as required
Responding professionally and promptly to requests from guests and owners. This can be verbally or via email
Recording of owner requests and liaising with internal teams such as maintenance to ensure timely outcomes
Management of bookings for swimming pools and gyms
Supporting the marketing and promotions team in making contacts with guests to meet targets in secondary on site spend, as well as in beauty, food and beverage
Carrying out Celtic’s Covid protocols in consistently ensuring that regular freshness checks and sanitising is carried out in shared facility areas such as rest rooms, swimming pools and gyms
Flexibility to provide support in all areas of the business to meet wider business goals, including providing additional support to complete administration tasks as required from time to time by the Booking Hub
Keeping comprehensive records of conversations and outcomes via a daily blog style system
Being proactive in bringing new ideas to the table, new process and a general can do approach to all aspects of Celtic Holiday Parks
Meeting personal and team goals together with other Celtic strategic goals
Front of House/Food and Beverage
Taking owner, guest and customer bookings for Charlie’s restaurants and Celtic Wellbeing, liaising with relevant team members as necessary
Promoting special offers both verbally and by telephone as required
Taking guest orders from food and beverage menus, all bar work and making of teas, coffees etc.
Supporting the wider Charlie’s team to provide waiting and clearing tables as necessary
Use IT skills to include till, telephone and EPOS systems. Handling of cash and EPOs including credit/debit cards. Operating end of day closing of systems
Implementing the highest standards of work at all times, acknowledging and promoting the dynamic culture of Celtic Holiday Parks
Maintaining a clean and safe working environment and working within the Company Health and Safety Procedures at all times
Acting as an ambassador of the company when interacting with guests, owners and all other customers, promoting and ensuring the good reputation of the Company
Being proactive to develop and maintain an excellent knowledge base about the Company its aims and goals
Professional standard of dress with uniform provided
On a day to day basis - to the General Manager, General Manager, Managing Director and wider Directors
To attend team meetings, progressive training and development as may be required by the Company
The job description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied from time to time, after consultation
Customer service standards
Bar and restaurant operations
A strong work ethic with a can do attitude to tasks
Strong organisational and planning skills
Excellent IT skills and numeracy
Accuracy and attention to detail
Ability to work under pressure
Ability to deal with difficult situations
Ability to work front of house in a food and beverage environment
Skilled at drinks operation, order taking and waiting on tables
Confidence in making calls to customers and actively contributing to upselling of products and promotions to increase revenue
An ability to communicate in Welsh
Experience: Minimum of 12 months general administrative experience and dealing front line with customers.
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
Please send CV and cover letter to firstname.lastname@example.org to apply.
Nice friendly environment at Noble park and the staff are brilliant! We will definitely be staying here next year!
Melanie Louise James
Nice site, lovely location, very close to Folly Farm, convenient 15 min drive to Oakwood and Bluestone, great swimming pool, relaxed attitude, professional and very polite staff.
Safari Tent Review: Staff are very welcoming. Lovely secluded spot with stunning views. Short drive to the beach and loads of beautiful sight seeing places.
Just returned home for a fabulous 2 nights in a luxury safari tent. The tent was very well equipped and spotlessly clean with lovely comfortable beds.
Hayley Smithers, Facebook
A fantastic weekend at the Classic Car Rally, staying in the Glamping Pods. Would recommend very highly, stunning, clean & so comfy! Next thing to try is the Bluebells.
Stephen Scouse Roberts, Facebook
We were very impressed by the site itself, the staff, the food, everything, but mostly Ollie! From the first chat on the phone he was not pushy at any time (which would have made us walk away), so helpful, extremely informative & nothing was too much trouble.