Recruiting Guests Hosts across our 3 Holiday Parks
The role is key to creating an impact as both guests and owners arrive at their destination. This fast paced multi functional role is key to providing excellence in customer services across the Celtic Holiday Park portfolio in ensuring that all customer needs are met. The role also provides a seamless integration with front of house duties at "Charlie's" Restaurants and bars, providing support to, and integrating with the Food and Beverage Team carrying out bar service and waiting duties.
~ Excellent rates of pay ~ Benefits ~ Holidays ~ Pension ~ Training will be provided
Please send your CV for the attention of the General Manager via email@example.com. For further details please telephone 01834 861908
Role Title: Guest Host
Location: Any of Celtic Holiday Parks 3 Parks as required:
Ø Meadow House Holiday Park, Summerhill, Amroth, Pembrokeshire. SA67 8NS
Ø Noble Court Holiday Park and Celtic Escapes, Redstone Road, Narberth, Pembrokeshire. SA67 7ES
Ø Croft Country Park, Reynalton, Kilgetty, Pembrokeshire. SA68 OPE
Salary: minimum £9.00 per hour (depending on experience – to be discussed at interview)
Hours: Basic 40 hours per week (Full time), including weekend and evening rotas.
Hours start at 0830 hours – 6.00 pm with flexibility according to business needs. This post is also available for part time working at a pro rata rate.
Reports to: General Manager and Head of Operations and Marketing
Responsibility for: customer service, reception duties, check ins, check outs and front of house service duties (bar and restaurant). The role will also include welcoming clients using the “Celtic Wellbeing” beauty and fitness services, supporting the beauty therapy team, welcoming customers who have an interest in holiday home ownership and directing them to relevant personnel.
Job Purpose: To provide a first point of contact to guests, owners and other customers as a face of Celtic Holiday Parks. This is a key role to providing excellence in customer services across the Celtic Holiday Park portfolio, offering a warm welcome and a can do attitude. The Guest Host role is to meet all customer needs on arrival, through the duration of their stay and departure to ensure that the holiday experience at Celtic is second to none resulting in return visits. The role also provides a seamless integration with front of house duties at “Charlie’s” Restaurants and bars providing support to, and integrating with the Food and Beverage Team providing bar service and waiting duties. This is a real hands on role, within a fast paced, dynamic business currently holding the accolade of “Best Caravan and Glamping in Wales”.
To support the delivery of outstanding holiday experiences for both holiday homeowners, guests using rental accommodation and those wishing to purchase holiday homes at each Park.
To provide a true can do attitude ensuring all guests and others using “Charlie’s” restaurant and bars, “Celtic Wellbeing” and any other services such as the viewing of holiday homes are welcomed and provided with an outstanding level of service.
To support the alignment of all services within the Celtic Holiday Park group to deliver and maintain our five star standard striving to exceed at all times.
Proactively contact guests and owners by both telephone and e-mail to support the upselling of products within the food and beverage and beauty facilities.
To deliver a proactive approach to meeting needs of both external customers -both guests and holiday homeowners within the perameters given, together with working collaboratively with all colleagues within the business.
To ensure that all tasks are carried out to a high standard aligned to the wider aims of the business aligned to Celtic Holiday Park’s status as a multi award winning company.
Working alongside team leaders and managers to contribute to the success of the wider Celtic Holiday Parks portfolio.
The role of the Guest Host is wide ranging supporting all elements of the business. Primary responsibilities include:
Holiday Guests and Owners
Ø Providing a warm welcome to everyone, to ensure a memorable first impression
Ø Operating the check in and check out facility for all guests and owners
Ø Answering any queries that guests, owners and clients may have in regard to the Parks, local area or facilities demonstrating a real willingness to go the extra mile, and ensure that your name is mentioned during customer feedback!
Ø Being organised with an ability to prioritise responsibilities especially on busy check in days. Preparing “Welcome packs” in advance of arrival, being aware of all customer needs and communicating as necessary with maintenance and housekeeping teams.
Ø Using own initiative to identify urgent maintenance issues and communicating to relevant colleagues and feeding back outcome to guests
Ø Having a caring approach to customer issues and complaints, ensuring that timely feedback is provided.
Ø Use in house IT systems and others to monitor holiday bookings and requests. These are primarily handled through the “Booking Hub” but also filter through to Guest Host roles. Training will be provided.
Ø Using Microsoft office suite to create spreadsheets, word documents etc as required.
Ø Responding professionally and timely to request from guests and owners. This can be verbally or via e mail
Ø Recording of owner requests and liaising with internal teams such as maintenance to ensure timely outcomes
Ø Management of bookings for swimming pool and gyms
Ø Supporting the marketing and promotions team in making contacts with guests to meet targets in secondary on site spend, in beauty and food and beverage.
Ø Carrying out Celtic’s Covid protocols, in consistently ensuring that regular freshness checks and sanitising is carried out in shared facility areas such as rest rooms, swimming pools and gyms.
Ø Flexibility to provide support in all areas of the business to meet wider business goals, including providing additional support to complete administration tasks as required from time to time by the “Booking Hub”
Ø Keeping comprehensive records of conversations and outcomes via a daily blog style system
Ø Being proactive in bringing new ideas to the table, new process and a general “can do” approach to all aspect of Celtic Holiday Parks works.
Ø Meeting personal and team goals, together with other Celtic strategic goals.
Front of House/Food and Beverage
Ø Taking guest and customer bookings for “Charlie’s” and “Celtic Wellbeing”, liaising with relevant team members as necessary
Ø Promoting special offers both verbally and by telephone as required
Ø Taking guest orders from food and beverage menus, all bar work and making of teas, coffees etc.
Ø Support the wider Charlie’s team to provide waiting and clearing tables as necessary
Ø Use IT skills to include till, telephone and EPOS systems. Handling of cash and EPOs including credit/debit cards. Operating end of day closing of systems.
Implementation of the highest standards of work at all times, acknowledging and promoting the dynamic culture of Celtic Holiday Parks.
Create a clean and safe working environment and work within the Company Health and Safety Procedures at all times.
Act as an ambassador of the company when interacting with guests, owners and all other customers, promoting and ensuring the good reputation of the Company.
Being proactive to develop and maintain an excellent knowledge base about the Company its aims and goals.
Professional standard of dress with uniform provided.
On a day to day basis - to the General Manager, General Manager, Managing Director and wider Directors
The job description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation.
To attend team meetings, progressive training and development as may be required by the Company.
Customer service standards
Bar and restaurant operations
A strong work ethic with a “can do” attitude to tasks
Strong organisational and planning skills
Excellent IT skills and numeracy
Accuracy and attention to detail
Ability to work under pressure and deal with difficult situations
Ability to work front of house in a food and beverage environment. Skilled at drinks operation, order taking and waiting on tables.
Confidence in making calls to customers and actively contributing to upselling of products and promotions to increase revenue
An ability to communicate in Welsh
Minimum of 12 months general administrative experience and dealing front line with customers.
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
Nice friendly environment at Noble park and the staff are brilliant! We will definitely be staying here next year!
Melanie Louise James
Nice site, lovely location, very close to Folly Farm, convenient 15 minute drive to Oakwood and Bluestone, great little swimming pool, relaxed attitude, professional and very polite staff.
Safari Tent Review: "Staff are very welcoming. Lovely secluded spot with stunning views. Short drive to the beach and loads of beautiful sight seeing places"
Jason Air B and B
Safari Tent review: Just returned home for a fabulous 2 nights in a luxury safari tent. The tent was very well equipped and spotlessly clean with Lovely comfortable beds.
Glamping Pods review: a fantastic weekend at the Classic Car Rally, staying in the Glamping Pods. Would recommend this very highly, stunning and clean and so comfy!! Next thing to try for us is the bluebells.