Role Title: Beauty Therapist

Location: Celtic Wellbeing is based at the following locations:

• Croft Country Park, Reynalton, Kilgetty, Pembrokeshire SA68 OPE

We also have a two other parks, Meadow House in Summerhill and Noble Court in Narberth.
Explore our website for further details on each Park and facilities.

Salary: £10.50 per hour 

Hours: Basic 40 hours per week (full time), including weekends on rotation, and bank holidays, with the Wellbeing team.
This post is also available for part time working at a pro rata rate.

Reports to: General Manager, Head of Operations and Marketing

 Key Aims:

• To provide a true can do attitude, ensuring all guests and others using Celtic Wellbeing have a positive and welcoming experience.
• To support the delivery of outstanding holiday experiences for holiday homeowners, guests using rental accommodation and those wishing to purchase holiday homes at each Park.

Main Duties:

• Offering a warm welcome.
• Completing all administrative tasks associated with the role in line with BABTAC guidelines.
• Complying with all Health and Safety requirements.
• Developing and maintain client relationships, taking a proactive approach to telephone and written liaison to enhance booking volumes across Celtic Wellbeing. This would be supported by the Head of Marketing and Operations. 
• Taking a proactive role in social media promotion of the Celtic Wellbeing facility.
• Working alongside relevant members of the team in developing new packages and seasonal promotions to enhance footfall.
• Ensuring close liaison with the wider Guest Host team to ensure that the Fresher app is kept up to date for remote bookings etc.
• Ensuring that stock levels of beauty products are monitored and re-ordered as necessary.
• Keeping all therapy rooms clean and well presented.
• Ensuring that all tasks are carried out to a high standard aligned to the wider aims of the business aligned to Celtic Holiday Park’s status as a multi award winning company.

Standards:

• Complying strictly with client confidentiality.
• Implementation of the highest standards of work at all times, acknowledging and promoting the dynamic culture of Celtic Holiday Parks.
• Creating a clean and safe working environment while working within the Company Health and Safety Procedures at all times.
• Acting as an ambassador of the company when interacting with guests, owners and all other customers, promoting and ensuring the good reputation of the Company.
• Being proactive to develop and maintain an excellent knowledge base about the Company, its aims and goals.
• Maintaining a professional standard of dress with uniform provided.

Reporting:

• General Manager, Head of Operations and Marketing

Other:

• Attending team meetings, progressive training and development as may be required by the Company.
• The job description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied from time to time after consultation.
• Additional in house and external training will be provided according to the future needs of the business.

Job Benefits:

• Competitive salary based on experience
• Company pension contributions
• 30% staff discount on all wellbeing, food and beverage
• 28 days leave per year (including Bank Holiday allocation)
• Uniform provided
• Ongoing training
• Tip sharing
• On site parking

Personal Specification

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.