The holiday contract
The following terms and conditions will apply to your booking. A contract between you and Celtic Holiday Parks will come into existence either (i) when we accept your booking and deposit payment by issuing written confirmation of you booking or (ii) if you have made a booking by telephone when we tell you on the telephone, or online over the internet that your booking is confirmed. The contract binds you and all members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
If you change your booking
After you have paid your deposit, you may wish to change some element of the holiday, e.g. type of accommodation. We will try to meet your request, however a charge of £20 per alteration to the holiday will be payable. Substantial changes such as change of location or holiday date will be treated as cancellation (see below). Any changes must be made at least 4 weeks before the holiday start date, and be confirmed to us in writing/by telephone by the same person that made the booking. Where changes are sought to be made within 4 weeks of the start of the holiday, it will be treated as a cancellation, and be subject to cancellation charges as outlined.
If you cancel your booking
Should you wish to cancel your holiday, please call the relevant Park, and they will advise you on the documentation we require to process your cancellation. Your cancellation must be notified to us in writing. The written notification should be sent to us by recorded delivery as your cancellation will not take effect until we receive written confirmation. If we do not receive written confirmation of your cancellation before your holiday has commenced, no refund will be given. Our Cancellation Plan covers you for cancellation in event of you or any other member of your holiday party being unable to travel due to sickness, redundancy or jury service. Proof in the form of a doctor’s certificate, or employer’s or court notification will be required in writing by recorded delivery prior to your confirmed holiday start date. If you are covered by our Cancellation Plan and comply with our cancellation plan procedures in the condition above, you will be entitled to a full refund of all monies paid subject to:
1. An administration charge of £50, unless your cancellation occurs within 48 hours of your holiday start date, in which case the refund will be limited to 30% of the total holiday cost.
2. If you have our Cancellation Plan on your booking and need to cancel your holiday for reasons other than stated above, you will incur cancellation charges in line with the sliding scale shown below, which cover the costs and expenses we incur as a result of your cancellation.
3. Payments made with vouchers or credit notes will not be refunded.
Number of days in advance of holiday start date, cancellation charges are payable:
Length of time & cancellation charge
56 days or more – deposit and insurance premium(s)
43-55 days – 30% of total holiday cost
42-29 days – 50% of total holiday cost
28-8 days – 90% of total holiday cost
7 days of less – 100% of total holiday cost
Please note that the minimum charge is £50 per accommodation unit or pitch cancelled. Payments made by credit card will be repaid to the same credit card if the Cancellation Plan is taken out. In any event, cancellation charges as illustrated above will be chargeable. It is recommended that you purchase a Cancellation Plan either from Celtic Holiday Parks or an alternative supplier of your choice.
If we make any major alterations to your booking
We try very hard to provide all facilities as advertised in our brochure. It may, however, be necessary to make some alterations in advance of your holiday. If such change is necessary, we will endeavour to advise you in writing as soon as possible, and give you the options in the section entitled ‘Options if we make a major change or cancel your booking’ (see below).
If we change or cancel your booking
As an experienced and responsible operator, our aim is to provide all the services and facilities as described in our brochure. Should it be necessary for us to make any major changes to your booking, or in exceptional circumstances cancel your booking, we will endeavour to advise you, and provide the following options:
a) A replacement holiday comparable or superior to the one booked.
b) A replacement holiday together with the difference in price between the holiday and the holiday booked or
c) A full refund
In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay compensation for any provable loss.
Infectious or contagious diseases could easily be passed on to other guests whilst on holiday. You must inform the Duty Manager should you contract any such illness whilst on holiday. In order to protect our guests and team, anyone found to have such a condition may be confined or requested to leave the Park. Please note that, in such circumstances, we are unable to offer refunds, and we therefore recommend that you take out personal insurance.
Calculating your holiday cost
The price grid shows the cost for the holiday date and accommodation chosen. All other supplements, supplements for pets etc, should be added to these costs. Please also note supplements such as Cancellation Plan must be added and are strongly recommended to give you peace of mind.
The prices and charges in our brochures or in these booking terms and conditions are inclusive of VAT (where applicable). We guarantee once you have made your booking and paid a deposit we will not increase your holiday price unless you make a change to your booking, although we reserve the right to amend the VAT element of prices in the event of a change in the rate of VAT. Brochure prices are shown subject to change and may go up or down, reflecting changes in demand and the market place environment. Please note, changes and errors occasionally occur. You will be advised at the time of booking any price changes that may have occurred.
Your holiday balance payment
Deposits are deducted from the full amount due. Bookings made within 4 weeks of the holiday start date must be paid in full. Full balance payment for your holiday is due no later than 4 weeks before the start date of your holiday. The balance due date will be shown on your holiday confirmation. Please note, balance reminders will not be sent. Please keep your final confirmation safe as you must present this on arrival at your Holiday Park. If the balance is not received by the due date, your holiday will be treated as a cancellation.
Payment for your holiday and cancellation plan
Payment can be made in full or by deposit to secure your holiday booking. It is a recommendation that you either take out our Cancellation Plan, which covers you and your holiday party if you cancel your holiday, or a plan giving comparable cover. Our Cancellation Plan costs £22 per full week, or £11 per short break, per accommodation unit or pitch booked. Any cancellation should be notified to us in writing.
Special and promotional offers
All offers are subject to availability at the time of booking, and to specific offer terms and conditions, and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer. Errors: Whilst every effort is made to avoid changes or errors, we are only human. Please check and/or query the details and price of your chosen holiday at the time of booking.
Availability of facilities
The price grids show the dates on which the park is open. Certain facilities may have age restrictions. Please check at the time of booking. To ensure our guests' enjoyment in the swimming pools, session bathing may occur. The operation of the parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. It is possible that, in some circumstances, accommodation or a facility may be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur, we will advise of these changes where made prior to booking, and will use reasonable endeavours to advise guests already booked of any changes made thereafter. Certain facilities are subject to additional cost. Parks with fishing as a facility require a rod licence, and additional charges where applicable.
We take care to ensure that the details within the brochures are accurate at the time of going to press. Photographs are taken at our Parks and are intended for guidance only. Layout plans are for illustrative purposes only. No party shall be allowed to reproduce any of the contents of this brochure (including photographs) or our websites without written permission from Celtic Holiday Parks, Celtic Holiday Cottages, Croft Holiday Park, or any other copyright owner.
If you have a comment
If you feel that you have any comments or complaints whilst on holiday, you should contact the Park’s Reception during your stay so that we can try to resolve any problems as soon as possible. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to Guest Relations, Celtic Holiday Parks, Croft Holiday Park, Reynalton, Kilgetty, Pembrokeshire SA68 0PE, within 28 days of returning from your holiday. Please write your Holiday reference number and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve the problem locally by reporting it to the Park, we may not be able to deal positively with any complaint on your return. Any complaint must be submitted within 28 days to allow it to be investigated properly.
We try to ensure that the brochure has all the information you need to book the right holiday for you. Should you have any queries or special requirements not covered here please ring reservations between 9.30am - 5.30pm, Monday to Saturday.
Croft: 01834 860315
Noble Court: 01834 861908
Meadow House: 01834 812438